Privacy Policy
Effective Date: 10 October 2025
Partmaster Ltd (“Partmaster”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our website https://partmaster.co.nz (the “Website”) and in the course of providing our automotive parts and services.
We comply with the New Zealand Privacy Act 2020 and applicable international privacy laws. 1. Information We Collect
We collect both personal and non-personal information, including:
a. Personal Information
Collected when you:

• Create an account or place an order
• Submit a contact form or make an inquiry
• Sign up for marketing communications
• Enter a promotion or request vehicle-specific support

This may include:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Vehicle details (e.g. make, model, year, VIN)
• Order and transaction history
• Payment-related data (processed securely by third parties)

b. Technical Information
Collected automatically via cookies or analytics tools:

• IP address
• Browser type and version
• Device and operating system
• Pages visited and time spent
• Referral URLs

2. How We Use Your Information
We use your data for the following purposes:

• To process orders and provide customer support
• To personalise product recommendations (e.g. vehicle-specific parts)
• To manage your account and communications
• To send you updates, receipts, or marketing emails (only if opted in)
• To detect fraud and ensure website security
• To improve our Website performance and user experience
• To comply with legal and regulatory obligations

3. Payment Security
We do not store full credit card or payment details. All payment transactions are securely processed via trusted third-party payment gateways such as Stripe or PayPal, in compliance with PCI-DSS standards. 4. Cookies and Analytics
Our Website uses cookies and tracking technologies to:

• Operate the shopping cart and account features
• Remember user preferences
• Analyse website traffic and usage patterns
• Improve content and navigation

You can disable cookies in your browser settings, though some functionality may be affected.
We also use Google Analytics and similar tools to better understand user behaviour and improve services. These services may store data on servers outside New Zealand. 5. Who We Share Your Data With
We do not sell or rent your personal information.
We may share your information with:

• Shipping providers (e.g. NZ Post, couriers) to deliver orders
• Payment processors to handle transactions securely
• Service providers who help us manage our website, email, IT systems, and analytics
• Regulatory bodies or law enforcement when required by law or to protect our legal interests

Where data is stored or processed offshore, we ensure appropriate safeguards are in place in accordance with the Privacy Act 2020. 6. Data Security and Retention
We use industry-standard security measures to safeguard your personal data from loss, misuse, or unauthorised access.
We retain your data only for as long as necessary to:

• Fulfil the purposes it was collected for
• Meet legal or tax obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time, subject to retention requirements. 7. Accessing and Correcting Your Information
Under the Privacy Act 2020, you have the right to:

• Request access to any personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where appropriate)

To make a request, contact us using the details in Section 10. 8. Marketing Communications
If you opt in to receive marketing emails:

• We may send you promotions, news, or special offers related to our products and services
• You can opt out at any time using the Unsubscribe link in our emails

We do not share your information with third parties for their own marketing purposes. 9. Third-Party Links
Our Website may link to third-party sites (e.g. manufacturer pages, forums). These sites have their own privacy policies. We are not responsible for their content or data practices. 10. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
Partmaster Ltd
📍 481 Rosebank Road, Avondale, Auckland, New Zealand
📞 Phone: 09 393 8781
📧 Email: [email protected]
🌐 Website: https://partmaster.co.nz 11. Privacy Breach Notification
If we experience a privacy breach that is likely to cause serious harm, we will:

• Notify affected individuals as soon as possible
• Notify the Office of the Privacy Commissioner
• Take steps to contain the breach and prevent recurrence

12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. When we do, we will revise the “Effective Date” at the top of this page.
We encourage you to review this page regularly to stay informed about how we protect your information. ✅ Your continued use of our Website signifies your agreement to this Privacy Policy.